Frequently asked questions

Yes. Call us on (08) 6385 8739 during business hours or email info@sunminglighting.com. Our team is happy to process orders over the phone and can help you choose the right product for your space.

Yes. We have a full showroom at 506 Murray Street, Perth WA 6000. Open Monday to Friday 10am–6pm and Saturday 10am–5pm. Over 100 lighting pieces are on display and lit up so you can see them in real light. Visit showroom page →

Many of our products are on display in our Perth showroom. Call ahead on (08) 6385 8739 to confirm a specific piece is currently on display before making the trip.

Yes. We have a trade program for interior designers, builders, architects, and other professionals. Apply online and we'll have you set up within two business days. Trade account details →

Yes. Free standard delivery on all orders, Australia-wide. No minimum spend, no small print. We use Sendle, Australia Post, or freight courier depending on size and destination.

Most orders dispatch within 1–3 business days. Delivery timeframes:

• Perth metro: 2–4 business days
• WA regional: 4–7 business days
• East coast (Sydney, Melbourne, Brisbane): 5–8 business days
• Remote/rural: 7–14 business days

We'll send tracking details as soon as your order ships.

Yes. We deliver Australia-wide including remote WA. Delivery to some very remote locations may require a depot collection. We'll contact you if that applies to your order.

Yes. Once your order ships you'll receive an email with tracking details. If you haven't received tracking info within 3 business days of ordering, contact us at info@sunminglighting.com.

We accept returns within 30 days of delivery for items in original, unused condition with all original packaging. Contact us first at info@sunminglighting.com to initiate a return. See our full returns policy.

Photograph the damage and the packaging immediately, then contact us within 48 hours at info@sunminglighting.com with the photos and your order number. We'll organise a replacement or full refund. No argument, no delay.

Yes, within 30 days of delivery provided the item is unused and in original packaging. Return shipping costs are the buyer's responsibility for change-of-mind returns. Items must not have been installed.

In Australia, all hardwired lighting (ceiling lights, wall lights, downlights) must be installed by a licensed electrician. This is a legal requirement. Plug-in floor lamps and table lamps can be installed without an electrician.

Yes. All products include manufacturer installation instructions. If you can't find your instructions or need clarification, contact us and we'll help.

Globe type and wattage recommendations are listed on each product page. If you're unsure, contact us. We stock a range of globes and can recommend the right fit for warmth, brightness, and energy efficiency.

Yes. All outdoor lights in our range have an IP rating (Ingress Protection) listed on the product page. For fully exposed outdoor areas, look for IP65 or higher. For covered alfresco areas, IP44 is generally suitable.

Most products are in stock in our Perth warehouse. Stock availability is shown on each product page. For large or urgent orders, call us to confirm availability before purchasing.

Some products are available in multiple finishes or sizes, shown as variants on the product page. For custom orders or finishes not listed, contact us and we'll check with the manufacturer.

Yes. We stock a range of LED globes, dimmable globes, smart globes, and accessories. Browse our Globes collection or visit the showroom.

All products come with a minimum 12-month warranty against manufacturing defects. Some products carry extended 2- or 3-year warranties; check the product page for details. Full warranty policy →

Email info@sunminglighting.com with your order number, a description of the fault, and photos. We'll assess and respond within 2 business days. Where the fault is covered, we'll send a replacement or issue a refund. Your choice.