Privacy Policy

1. Who we are

Sunming Lighting is operated by Sunming Lighting Pty Ltd (ABN 70 667 633 703). Our showroom is located at 506 Murray Street, Perth WA 6000. We operate the website at sunminglighting.com.au and sell lighting products throughout Australia.

We are committed to protecting your personal information and handling it responsibly in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy applies to all personal information we collect through our website, in our showroom, and in the course of doing business with you.

2. What information we collect

We collect personal information that is necessary to provide our products and services to you. The types of information we may collect include:

• Identity and contact details: your name, email address, phone number, and delivery address
• Order information: the products you purchase, order history, and transaction details
• Payment information: billing details processed securely through our payment provider (we do not store full card numbers)
• Account information: if you create an account, your login credentials and saved preferences
• Communications: records of any enquiries, emails, or messages you send us
• Marketing preferences: whether you have opted in or out of marketing communications
• Technical data: your IP address, browser type, device information, and how you interact with our website (collected via cookies and analytics tools)

We only collect information that is reasonably necessary for our business functions. You can choose not to provide certain information, but this may affect our ability to process your order or assist you.

3. How we collect your information

We collect personal information in the following ways:

• When you place an order on our website or in our showroom
• When you create an account or sign up for our newsletter
• When you contact us by email, phone, or through our contact form
• When you submit a trade account application
• Automatically when you visit our website, through cookies and similar technologies (see our Cookies Policy)
• When you interact with our social media accounts or advertising

4. How we use your information

We use your personal information to:

• Process and fulfil your orders and arrange delivery
• Communicate with you about your order, including dispatch and delivery updates
• Respond to your enquiries and provide customer support
• Process warranty claims and manage returns
• Send you marketing communications if you have opted in (you can unsubscribe at any time)
• Improve our website and product offerings based on how customers use them
• Prevent fraud and ensure the security of our website and transactions
• Comply with our legal obligations, including Australian Consumer Law and tax requirements

We will not use your information for any purpose that is inconsistent with the reason it was collected, unless you consent or we are required to by law.

5. Who we share your information with

We do not sell your personal information to third parties. We may share it with trusted service providers who assist us in running our business, including:

• Shopify: our e-commerce platform, which processes and stores order data on our behalf
• Payment processors: such as Stripe or PayPal, who handle payment transactions securely
• Delivery carriers: to fulfil and track your order (your name and delivery address are shared as required)
• Email marketing platforms: such as Klaviyo or Mailchimp, if you have subscribed to our newsletter
• Analytics providers: such as Google Analytics, to help us understand how our website is used (data is aggregated and anonymous)
• Advertising platforms: such as Meta and TikTok, for targeted advertising if you have consented via our cookie settings

All third-party providers we use are required to handle your information securely and in accordance with applicable privacy laws. Some providers may be located outside Australia. Where this is the case, we take steps to ensure your information receives comparable protection.

6. Marketing communications

If you have opted in to receive marketing from us, we may send you emails about new products, promotions, inspiration, and events. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

We will not send you unsolicited marketing. If you have made a purchase from us, we may contact you about related products or services unless you have opted out.

7. Cookies and tracking

We use cookies and similar technologies on our website to improve your experience, remember your preferences, analyse site traffic, and deliver relevant advertising. For full details of the cookies we use and how to manage them, please see our Cookies Policy.

8. How we protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These measures include:

• Secure HTTPS encryption across our entire website
• Payment data processed by PCI-DSS compliant providers (we never store full card numbers)
• Access to customer data restricted to authorised staff on a need-to-know basis
• Regular review of our data handling practices

While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure. If you have concerns about the security of your information, please contact us.

9. How long we keep your information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. Order and transaction records are generally kept for seven years in accordance with Australian tax law. If you request deletion of your account, we will remove your information except where we are required by law to retain it.

10. Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of information that is inaccurate, incomplete, or out of date
• Request deletion of your information (subject to our legal obligations to retain certain records)
• Opt out of direct marketing at any time
• Make a complaint if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time, generally within 30 days.

11. Complaints

If you believe we have mishandled your personal information, please contact us in the first instance so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.